Archive for April, 2008

By Lee W. Frederiksen, Ph.D.
Can you summarize your company’s strategy in 35 words or less? If so, would your colleagues put it the same way?
That’s the provocative question that David Collis and Michael Rubstad use to open their article in the April issue of Harvard Business Review (www.hbr.org). If you can’t, don’t feel like you’re alone. [...]


By Lee W. Frederiksen, Ph.D.
I just returned from a trip to Champaign-Urbana, home of the University of Illinois. A local company there offers services for internet, phone and cable television needs. They feature 24 hour customer support. Their name? Pavlov Media. Their tagline? “You ring. We respond.”
To round it out, their logo is a cute [...]


By Lee W. Frederiksen, Ph.D.
Here’s a sobering true story.
A well respected government contractor offered a well attended series of seminars showcasing their thought leadership. They received rave reviews from attendees, who left the seminars with a lot of enthusiasm and ideas. However, when we spoke to attendees later, many were surprised to learn that the [...]