Archive for the ‘Social Media’ Category
Catch the Wave – Google Wave
By Beth J. Bates, New Media Special Correspondent If you are one of the coveted few who received Google Wave invitations and you still don’t get it – you’re not alone. I recently received my invitation and gleefully logged in, ready to roll. Once I logged in I thought… huh? On first glance, Google Wave [...]
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Tags: Google Wave, online collaboration
By Beth J. Bates, New Media Special Correspondent Everyone loves a good story, especially when it’s about them. Stories are full of life and fuel the imagination. They enable your company to connect with its customers on a personal level. That’s how connections are made. Corporate storytelling is becoming a popular and effective way to [...]
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Tags: corporate storytelling, Social Media
By Beth J. Bates, New Media Special Correspondent Let’s face it. With social media usage on the rise, news travels fast. And bad news travels even faster. In the past, if you had a bad experience with a company you might write a letter to the CEO or tell your friends face-to-face. But today, a [...]
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Tags: Century Link, Comcast, customer service, Ning, Social Media, Twitter
By Beth J. Bates, New Media Special Correspondent With the holidays just around the corner, consumers are are planning on spending slightly less than in 2008, but much more strategically. 59% of consumers plan to shop in discount stores. 42% plan to shop online. What does this mean for professional services firms? Probably not much. [...]
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Tags: holiday shopping, Social Media
By Beth J. Bates, New Media Special Correspondent Many professionals struggle with how much to share on Facebook and whether to “friend” or connect with co-workers and clients. Many users question whether a colleague or customer will know if they “deny” a connection on Facebook. While Facebook will not notify the user making the request [...]
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Tags: executives, Facebook, Facebook privacy
